Privacy Policy
Last updated: 17 April 2025
This Privacy Policy explains how ECS Technology Solutions ("ECS", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you interact with any of our Services, including:
- Website: https://ecs.rocks and any sub-domains.
- Managed Service Provider (MSP) offerings: remote monitoring & management, help-desk, cloud hosting, security operations, professional services, and any other solutions we deliver to customers (collectively, the "MSP Service").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Definitions
| Term | Meaning |
|---|---|
| Account | A unique profile enabling access to portions of the Website or MSP Service. |
| Cookies | Small text files stored on your device that hold information about your visit. |
| Country | Nebraska, United States. |
| Device | Any device capable of accessing the Services (computer, phone, tablet, server, IoT device). |
| Personal Data | Information that identifies or can reasonably be linked to an individual. |
| Service(s) | The Website and the MSP Service. |
| Service Provider | Third parties that process data on our behalf (e.g., cloud hosts, ticketing platforms). |
| Usage Data | Data collected automatically from your interaction with the Services (e.g., log files, telemetry). |
| You / Customer / End-User | The individual or organisation using the Services. |
2. Information We Collect
2.1 Personal Data You Provide
- Name, email address, phone number, company name.
- Credentials you supply for system integrations (stored securely in approved secrets managers).
- Any Personal Data you include in service tickets, chat sessions, or project documentation.
2.2 Usage Data
- IP address, browser type/version, pages visited, time stamps.
- Device and telemetry data from agents installed as part of the MSP Service (e.g., OS version, hardware health, security alerts).
2.3 Tracking Technologies
We use Cookies, pixel tags, and similar technologies to:
- Keep you signed in to dashboards or portals.
- Remember preferences (language, theme).
- Analyse Website performance and improve user experience.
Cookie choices are managed through your browser settings; essential cookies are required for core functionality. MSP agents do not rely on browser cookies.
3. How We Use Personal Data
| Purpose | Examples |
|---|---|
| Provide & Maintain Services | Deploy monitoring agents, manage backups, patch endpoints, host cloud workloads, maintain the Website. |
| Account Management | Create/modify user accounts, authenticate logins, set roles & permissions. |
| Contract Performance | Deliver projects, support tickets, statements of work, SLAs. |
| Communications | Service alerts, security notices, maintenance windows, marketing (opt-out available). |
| Improvement & Analytics | Aggregate statistics, feature usage trends, capacity planning. |
| Legal & Security | Detect fraud, respond to lawful requests, enforce agreements. |
4. Sharing of Personal Data
We only share Personal Data:
- With Service Providers that help operate our infrastructure (e.g., AWS, Microsoft 365, ticketing SaaS) under strict contractual obligations.
- With business partners when jointly delivering solutions and only as necessary.
- During business transfers subject to continuity of equivalent privacy protections.
- For legal reasons – to comply with law, protect rights, investigate wrongdoing.
- With your consent for any other purpose you authorise.
We never sell Personal Data.
5. Data Retention
ECS retains Personal Data indefinitely in customer environments to ensure service continuity, historical troubleshooting, and compliance, unless:
- A legal obligation requires deletion, or
- You instruct us to delete or anonymise data and such deletion is technically feasible.
Ticket metadata and system logs are retained for at least 30 days; security logs may be kept longer if required for investigations.
6. International Transfers
We may process and store data in the United States and other countries where we or our providers operate. We implement contractual and technical safeguards (e.g., encryption in transit and at rest, access controls) to protect data regardless of location.
7. Security
We apply the controls outlined in our Data Protection Policy including:
- AES-256 encryption at rest (or strongest available algorithm).
- TLS 1.3 encryption in transit.
- IAM with least privilege and MFA on systems holding Highly Confidential data.
- Real-time vulnerability scanning and immediate critical patching.
- Centralised logging & SIEM with 30-day retention.
- Approved secrets managers (AWS Secrets Manager, Azure Key Vault, Keeper, Hudu).
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, correct, erase, restrict, or object to processing of your Personal Data, or to receive a copy of it. To exercise these rights, email support@ecs.rocks. We respond within 30 calendar days.
9. Children’s Privacy
The Services are not directed to children under 13. We do not knowingly collect data from them. If you believe we have, please contact us and we will delete it.
10. Third-Party Links
Our Website or MSP tools may link to external sites we do not control. We are not responsible for their content or privacy practices. Review the privacy policy of every site you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will post the new version here and, if the changes are material, notify managed clients and persons who are subscribed to relevant email channels via email or a notice in the relevant portals before they take effect. “Last updated” reflects the revision date.
12. Contact Us
Questions or concerns? Contact our security & privacy team at:
ECS Technology Solutions2720 N 206th St
Elkhorn, NE 68022, USA
Email: support@ecs.rocks
Phone: +1 (402) 350-0372